Return Policy

Return Policy explains the conditions under which customers may request a return, exchange, or refund for products purchased from our store. By placing an order, you agree to the terms outlined in this Return Policy and understand the eligibility requirements for returns.

1. Return Eligibility

 

Items may be returned within 7–14 days of delivery, provided they are unused, in original packaging, and in the same condition as received. Products that show signs of use, damage caused by the customer, or missing components may not qualify under this Return Policy.

 

2. How to Request a Return

 

To initiate a return, customers must contact our support team with their order number and reason for return. Once approved, you will receive instructions on how to send the item back. Unauthorized returns may not be accepted according to this Return Policy.

 

3. Refund Process

 

After receiving and inspecting the returned item, we will notify you of approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable timeframe. Shipping fees are non-refundable unless the return is due to our error, as stated in this Return Policy.

 

4. Exchanges

 

If you receive a defective or damaged product, please contact us immediately. We will arrange a replacement where applicable. Exchanges are subject to product availability.

 

5. Non-Returnable Items

 

Certain items such as clearance products, personalized goods, or hygiene-related items may not be eligible for return.

 

We reserve the right to update this Return Policy at any time. Continued use of our services constitutes acceptance of any revised terms.